Shipping Policy

Payments

Payment Methods

We accept the following payment methods for all orders placed on our website:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover, etc.

• Cash on Delivery (COD): Available for eligible orders in select locations.

• Other Payment Methods: Google Pay, Apple Pay, etc. (if applicable).

Cash on Delivery (COD)

• Availability: COD is available only in specific regions and for certain products. To check if COD is available in your area, enter your delivery address at checkout.

• Payment on Delivery: When selecting COD, the payment for your order is due at the time of delivery, in cash only. No electronic payments or checks are accepted.

• Order Confirmation: Once your order is placed, you will receive an email or SMS confirming the order and expected delivery date.

• Delivery Personnel: Our delivery partner will collect the payment at the time of delivery. The payment must be in full, including if applicable taxes and shipping fees.

Delivery

• Standard Delivery: Typically within 5-7 business days (subject to location and stock availability).

  Delivery times for COD orders may vary based on location and availability of delivery personnel.

• Shipping Costs: product eligible for Shipping the fees are calculated at checkout and depends on the order value(599rs and above free shipping)

• Delivery Areas: We deliver to most regions within [Country/Region]. However, there may be exceptions for certain remote areas or restrictions based on local laws and conditions.

• Tracking Your Order: Once your order is shipped, you will receive a tracking number via email or SMS to track the status of your delivery.

Cancellation and Modification of Orders

• Before Shipment: If you wish to modify or cancel your order, please contact our customer support as soon as possible. If the order has not yet been shipped, we will assist you in modifying or canceling your order.

• After Shipment: Once an order has been shipped, it cannot be canceled or modified. In this case, you may initiate a exchange as per our return policy.

Returns and Refunds

• Refunds: For non-COD orders, refunds will be issued to the original payment method. For COD orders, refunds will be processed via bank transfer or store credit, depending on your preference.

• Damaged/Defective Goods: If the product is damaged or defective upon receipt, please contact us immediately. We will provide you with a return label and process a full refund or replacement based on your preference.

Security and Fraud Prevention

• Payment Security: We take security seriously. Our website uses SSL encryption to protect your payment details and personal information.

• Fraud Prevention: We reserve the right to cancel or hold orders that appear suspicious or fraudulent. If we suspect fraudulent activity, we may request additional identification or payment verification before processing your order.

General Terms & Conditions

• Accuracy of Information: By placing an order, you confirm that the information provided (e.g., payment details, shipping address) is accurate and up-to-date.

• Order Limitation: We reserve the right to limit or refuse orders in case of errors in pricing or availability. If an error is discovered, we will contact you before proceeding with the order.

• Legal Compliance: You agree to comply with all applicable local and international laws regarding the use of our products and services, including the payment and delivery of goods.

Contact Information:

email: support@stalkshopbuy.com

contact no: 8956644125